Insights
A Mining Services Contractor Increased Productivity by 18% Year-on-Year Through Organisational Redesign and Leadership Development
Challenge
The contractor was struggling with low productivity and inconsistent leadership discipline across project sites. Weak supervision, unclear accountability, and poor communication between field operations and management resulted in performance variability and avoidable downtime.
Recognising that lasting improvement required stronger management control and behavioural change, the company engaged Renoir to restructure its organisation, strengthen leadership capability, and embed operational routines to drive consistency and accountability across all sites.
Solution
- Redesigned the organisational structure to clarify reporting lines, roles, and decision authority
- Delivered targeted leadership training for superintendents and supervisors to improve planning, control, and workforce engagement
- Installed structured communication routines to ensure alignment between field teams and management
- Introduced performance tracking and review mechanisms to reinforce accountability and sustain behavioural discipline
- Built internal ownership of productivity targets through on-the-job coaching and daily review sessions
Results
- +18% Year-on-year productivity gain
- 33% Workforce engagement through training
A Multi-Finance Company Increased Revenue by 16% Through Branch Restructuring and Performance Transformation
Challenge
The company’s branch network had become overly layered, slowing decision-making and reducing productivity across sales and collections. Managers spent more time on administrative reporting than on driving frontline results, while overlapping responsibilities and limited performance visibility constrained revenue growth.
Recognising that strategic and structural reform was essential to restore agility and accountability, the client engaged Renoir to design and implement a transformation programme focused on simplifying the organisation, streamlining branch operations, and improving execution discipline.
Solution
- Restructured the branch organisation to reduce management layers and clarify decision authority
- Redesigned sales and collections processes to align resources with revenue potential and improve cash conversion
- Introduced new performance dashboards for real-time visibility into sales, delinquency, and productivity metrics
- Implemented structured management routines to strengthen accountability and ensure rapid corrective action
- Developed frontline leadership capability through targeted coaching and behavioural reinforcement
Results
- +16% increase in Revenue
- –6.5% decrease in Operating expenditure
Two Leading International Telecom Operators Achieved Rapid Post-Merger Integration with a Unified Governance Framework
Challenge
Following a major merger, two international telecom operators in Indonesia faced the urgent need to integrate operations, systems, and leadership cultures to unlock planned synergies. Differences in organisational structure, decision-making processes, and performance management risked slowing down integration and eroding value creation.
Recognising the complexity of merging two large entities with distinct operating models, the client engaged Renoir to accelerate synergy capture through structured transformation design, leadership alignment, and disciplined execution governance.
Solution
- Developed a comprehensive integration roadmap outlining key workstreams, milestones, and synergy targets
- Aligned leadership teams through joint strategy sessions and clarity on post-merger roles and accountability
- Established joint governance structures to drive cross-functional coordination and transparent decision-making
- Implemented programme management routines to monitor progress, manage dependencies, and ensure delivery discipline
- Facilitated behavioural alignment by embedding performance dialogues and collaboration norms across both legacy organisations
Results
- Faster synergy capture across key business functions
- Clear decision-making framework for post-merger governance
- Smooth integration with minimal operational disruption
A Coffee Roasting Company Strengthened Market Performance Through Digital Tools and Data-Driven Campaign Management
Challenge
The company needed stronger control over marketing investment and campaign effectiveness. Planning and execution were inconsistent across product lines, and market defence activities lacked structure and measurable impact.
Renoir was engaged to design a data-driven marketing management framework—improving visibility of spend, aligning portfolio priorities, and embedding digital tools to guide commercial decision-making.
Solution
- Developed product portfolio and campaign management tools to link marketing spend to performance outcomes
- Implemented budget and spend-analysis dashboards for visibility of return on investment and cost allocation
- Designed trade promotion evaluation models to assess impact and optimise campaign mix
- Built a penetration campaign framework with clear KPIs, accountability, and review routines
Results
- New Product Portfolio Management tools implemented
- Budget calculator tool deployed for campaign planning
- Penetration campaign framework established and adopted
An Insurance Company in Thailand Improved Efficiency and Accuracy Through Digital Platform Implementation
Challenge
The company’s policy application and issuance processes relied heavily on manual inputs, resulting in high error rates, long processing times, and inconsistent customer experiences. Legacy systems and limited digital capability constrained scalability and productivity.
Recognising that technology alone would not drive improvement, the company engaged Renoir to lead a transformation focused on both digital enablement and behavioural change—ensuring adoption, ownership, and lasting operational impact.
Solution
- Developed and implemented a digital platform to automate policy issuance and reduce application errors
- Redesigned end-to-end policy workflows to streamline hand-offs and improve process accuracy
- Introduced performance dashboards to track processing speed, error rates, and user adoption in real time
- Led structured change-management programs to train users, align leadership, and ensure sustained utilisation
- Embedded governance routines to monitor performance and reinforce digital discipline
Results
- Automated policy-issuance system deployed across key business units
- Significant reduction in application errors
- Improved operational efficiency and cycle-time performance
An Indonesian Finance Company Improved Sales Productivity by 26%
Challenge
The company was experiencing stagnating sales performance and declining conversion rates despite an expanding market. Sales teams lacked a unified value proposition, relied on inconsistent messaging, and had limited visibility into pipeline metrics and individual productivity.
Recognising that technology upgrades alone would not deliver growth, the company engaged Renoir to help redefine its commercial strategy—embedding with sales and marketing teams to align the value proposition, strengthen frontline discipline, and introduce real-time performance visibility.
Solution
- Redefined the value proposition to sharpen customer segmentation, product focus, and competitive differentiation
- Developed sales dashboards and KPIs to provide clear visibility of activity levels, conversion rates, and pipeline health
- Introduced structured sales management routines to track performance, review targets, and drive accountability
- Enhanced lead-to-conversion processes by removing bottlenecks and standardising follow-up protocols
- Built sales leadership capability through targeted coaching to sustain productivity and reinforce behavioural change
Results
- +26% Sales productivity
A Leading Indonesian Supermarket Group Improved Truck Utilisation by 35%
Challenge
The company was facing rising logistics costs, excess inventory, and inconsistent distribution centre performance. Stock levels were poorly aligned with store demand, leading to high working capital, frequent stock-outs, and underutilised transport capacity.
Recognising that ad hoc efficiency drives could not resolve structural issues, the Client engaged Renoir to implement a comprehensive operational excellence programme—embedding with warehouse and logistics teams to optimise distribution centre control, routing, and replenishment processes.
Solution
- Introduced a Management Control System (MCS) at the distribution centre to strengthen daily planning, supervision, and performance visibility
- Optimised transport routes and delivery schedules to improve truck utilisation and reduce turnaround times
- Redesigned warehouse workflows to shorten order cycle times and increase throughput
- Implemented KPI dashboards to monitor productivity, dispatch accuracy, and on-time delivery in real time
- Built frontline capability through coaching and structured performance reviews to sustain behavioural and process improvements
Results
- –37% Stock days
- +35% Truck utilisation
A Global Chemical Manufacturer In Indonesia increased Overall Equipment Effectiveness by +18%
Challenge
Facing rising demands on output, quality, and cost, the company identified the need for behavioural change and stronger management control to unlock sustainable efficiency gains.
The Client chose Renoir as a force multiplier — embedding with frontline teams to accelerate improvements in supervision, equipment ownership, and compliance discipline.
Solution
- Streamlined workflows, workhours, and changeovers using pitstop-style planning
- Strengthened manpower utilisation through active supervision and equipment ownership
- Embedded compliance and quality via RCA, DMAIC, and audit routines
Results
- +18% in Overall Equipment Effectiveness
- +12% in Output
- +42% in Product Quality
A Leading Mobile Provider in Indonesia Increased Sales Effectiveness by 70% and Expanded Distribution Reach from 30% to 70%
Challenge
In a highly competitive telecom market, the company lacked visibility and control over dealer performance. Most dealers acted as trader-wholesalers, driving hoarding and dumping behaviour, while sales were measured only by purchase volume rather than real sell-through.
To regain market discipline and improve execution, the company engaged Renoir to transform its sales and distribution operations—building transparency, accountability, and stronger performance management across more than 200 dealers nationwide.
Solution
- Developed and installed a Sales & Channel Management Control System (MCS) to standardise planning, reviews, and KPI tracking
- Introduced structured dealer management tools with clear distribution and outlet-growth targets
- Established governance routines via a steering committee and regional Management Action Teams
- Trained and coached sales operations and dealer teams through formal sessions and on-the-job mentoring
- Embedded change agents to sustain behavioural discipline and continuous improvement
Results
- +70% Effective sales calls
- +26% Active sales outlets
- Distribution reach increased from 30% to 70%
A Major Telco Increased Tower Utilisation by 18% and Reduced Leasing Costs Through Network Optimisation
Challenge
The company was experiencing low utilisation of its cellular tower infrastructure, resulting in high leasing costs and poor return on assets. Inefficient tower-sharing agreements and limited visibility of capacity usage further restricted optimisation opportunities across the network.
Recognising the need to turn infrastructure performance into a competitive advantage, the provider engaged Renoir to drive operational improvements by renegotiating sharing terms, improving asset control, and embedding data-driven utilisation management.
Solution
- Reviewed and renegotiated tower-sharing agreements to achieve fairer cost allocation and improved partner compliance
- Optimised tower capacity planning and allocation to balance load and maximise asset productivity
- Implemented usage tracking dashboards to provide real-time visibility into tower utilisation and leasing efficiency
- Introduced management control routines to monitor network performance and sustain continuous improvement
- Developed internal capabilities for ongoing negotiation and capacity optimisation
Results
- +18% Tower utilisation
- Reduced leasing cost per user
A Leading Oil & Gas Company Improved Efficiency and Achieved Major Costs Savings Through Organisational Restructuring
Challenge
Facing natural decline in mature assets, the company was under pressure from rising lifting costs, overlapping roles, and fragmented management systems. Duplication across functions and complex decision layers were inflating onshore operating costs and slowing execution.
Recognising that efficiency gains required a new strategic approach, not incremental cost cutting, the company engaged Renoir to redesign its organisation, simplify processes, and install management systems capable of sustaining long-term productivity and accountability.
Solution
- Restructured the onshore organisation to eliminate redundancy and clarify accountability across functions
- Standardised grading and job selection frameworks to ensure role clarity and merit-based deployment
- Simplified core business processes to reduce hand-offs and improve speed of decision-making
- Installed new management control systems to strengthen planning, performance monitoring, and cross-functional coordination
- Built internal transformation teams to embed behavioural change and sustain new ways of working
Results
- Major Reduction in Operational Expenses
- New simplified organisational structures implemented
- ROI 15:1
Mining Services Contractor: Operational Excellence And Productivity
Challenge
Low productivity and weak leadership discipline.
Solution
Redesigned organization, trained superintendents, installed communication routines.
Results
- 18% YoY productivity gain
- 33% workforce engaged via training
Iron Ore Operation: Operational Excellence and Productivity
Challenge
High downtime, inefficient load & haul cycle, poor maintenance planning.
Solution
Introduced structured shift handovers, optimized truck dispatch, and trained supervisors.
Results
- Productivity up 18%
- USD 14mil annualized savings
Healthcare Provider: Operational Excellence and Productivity
Challenge
Finance productivity low, DSO high.
Solution
Installed productivity MCS, span-of-control studies, AR dashboard.
Results
- DSO reduced 14%
- IDR 9.2bil financial benefit
Pharma & Natural Products Distributor: Sales Effectiveness and Revenue Growth
Challenge
Low sales productivity, weak planning.
Solution
Installed MCS, trained promoters, implemented dashboards.
Results
- 41% sales revenue increase
- 45% sales volume growth
Insights
A Mining Services Contractor Increased Productivity by 18% Year-on-Year Through Organisational Redesign and Leadership Development
Challenge
The contractor was struggling with low productivity and inconsistent leadership discipline across project sites. Weak supervision, unclear accountability, and poor communication between field operations and management resulted in performance variability and avoidable downtime.
Recognising that lasting improvement required stronger management control and behavioural change, the company engaged Renoir to restructure its organisation, strengthen leadership capability, and embed operational routines to drive consistency and accountability across all sites.
Solution
- Redesigned the organisational structure to clarify reporting lines, roles, and decision authority
- Delivered targeted leadership training for superintendents and supervisors to improve planning, control, and workforce engagement
- Installed structured communication routines to ensure alignment between field teams and management
- Introduced performance tracking and review mechanisms to reinforce accountability and sustain behavioural discipline
- Built internal ownership of productivity targets through on-the-job coaching and daily review sessions
Results
- +18% Year-on-year productivity gain
- 33% Workforce engagement through training
A Multi-Finance Company Increased Revenue by 16% Through Branch Restructuring and Performance Transformation
Challenge
The company’s branch network had become overly layered, slowing decision-making and reducing productivity across sales and collections. Managers spent more time on administrative reporting than on driving frontline results, while overlapping responsibilities and limited performance visibility constrained revenue growth.
Recognising that strategic and structural reform was essential to restore agility and accountability, the client engaged Renoir to design and implement a transformation programme focused on simplifying the organisation, streamlining branch operations, and improving execution discipline.
Solution
- Restructured the branch organisation to reduce management layers and clarify decision authority
- Redesigned sales and collections processes to align resources with revenue potential and improve cash conversion
- Introduced new performance dashboards for real-time visibility into sales, delinquency, and productivity metrics
- Implemented structured management routines to strengthen accountability and ensure rapid corrective action
- Developed frontline leadership capability through targeted coaching and behavioural reinforcement
Results
- +16% increase in Revenue
- –6.5% decrease in Operating expenditure
Two Leading International Telecom Operators Achieved Rapid Post-Merger Integration with a Unified Governance Framework
Challenge
Following a major merger, two international telecom operators in Indonesia faced the urgent need to integrate operations, systems, and leadership cultures to unlock planned synergies. Differences in organisational structure, decision-making processes, and performance management risked slowing down integration and eroding value creation.
Recognising the complexity of merging two large entities with distinct operating models, the client engaged Renoir to accelerate synergy capture through structured transformation design, leadership alignment, and disciplined execution governance.
Solution
- Developed a comprehensive integration roadmap outlining key workstreams, milestones, and synergy targets
- Aligned leadership teams through joint strategy sessions and clarity on post-merger roles and accountability
- Established joint governance structures to drive cross-functional coordination and transparent decision-making
- Implemented programme management routines to monitor progress, manage dependencies, and ensure delivery discipline
- Facilitated behavioural alignment by embedding performance dialogues and collaboration norms across both legacy organisations
Results
- Faster synergy capture across key business functions
- Clear decision-making framework for post-merger governance
- Smooth integration with minimal operational disruption
A Coffee Roasting Company Strengthened Market Performance Through Digital Tools and Data-Driven Campaign Management
Challenge
The company needed stronger control over marketing investment and campaign effectiveness. Planning and execution were inconsistent across product lines, and market defence activities lacked structure and measurable impact.
Renoir was engaged to design a data-driven marketing management framework—improving visibility of spend, aligning portfolio priorities, and embedding digital tools to guide commercial decision-making.
Solution
- Developed product portfolio and campaign management tools to link marketing spend to performance outcomes
- Implemented budget and spend-analysis dashboards for visibility of return on investment and cost allocation
- Designed trade promotion evaluation models to assess impact and optimise campaign mix
- Built a penetration campaign framework with clear KPIs, accountability, and review routines
Results
- New Product Portfolio Management tools implemented
- Budget calculator tool deployed for campaign planning
- Penetration campaign framework established and adopted
An Insurance Company in Thailand Improved Efficiency and Accuracy Through Digital Platform Implementation
Challenge
The company’s policy application and issuance processes relied heavily on manual inputs, resulting in high error rates, long processing times, and inconsistent customer experiences. Legacy systems and limited digital capability constrained scalability and productivity.
Recognising that technology alone would not drive improvement, the company engaged Renoir to lead a transformation focused on both digital enablement and behavioural change—ensuring adoption, ownership, and lasting operational impact.
Solution
- Developed and implemented a digital platform to automate policy issuance and reduce application errors
- Redesigned end-to-end policy workflows to streamline hand-offs and improve process accuracy
- Introduced performance dashboards to track processing speed, error rates, and user adoption in real time
- Led structured change-management programs to train users, align leadership, and ensure sustained utilisation
- Embedded governance routines to monitor performance and reinforce digital discipline
Results
- Automated policy-issuance system deployed across key business units
- Significant reduction in application errors
- Improved operational efficiency and cycle-time performance
An Indonesian Finance Company Improved Sales Productivity by 26%
Challenge
The company was experiencing stagnating sales performance and declining conversion rates despite an expanding market. Sales teams lacked a unified value proposition, relied on inconsistent messaging, and had limited visibility into pipeline metrics and individual productivity.
Recognising that technology upgrades alone would not deliver growth, the company engaged Renoir to help redefine its commercial strategy—embedding with sales and marketing teams to align the value proposition, strengthen frontline discipline, and introduce real-time performance visibility.
Solution
- Redefined the value proposition to sharpen customer segmentation, product focus, and competitive differentiation
- Developed sales dashboards and KPIs to provide clear visibility of activity levels, conversion rates, and pipeline health
- Introduced structured sales management routines to track performance, review targets, and drive accountability
- Enhanced lead-to-conversion processes by removing bottlenecks and standardising follow-up protocols
- Built sales leadership capability through targeted coaching to sustain productivity and reinforce behavioural change
Results
- +26% Sales productivity
A Leading Indonesian Supermarket Group Improved Truck Utilisation by 35%
Challenge
The company was facing rising logistics costs, excess inventory, and inconsistent distribution centre performance. Stock levels were poorly aligned with store demand, leading to high working capital, frequent stock-outs, and underutilised transport capacity.
Recognising that ad hoc efficiency drives could not resolve structural issues, the Client engaged Renoir to implement a comprehensive operational excellence programme—embedding with warehouse and logistics teams to optimise distribution centre control, routing, and replenishment processes.
Solution
- Introduced a Management Control System (MCS) at the distribution centre to strengthen daily planning, supervision, and performance visibility
- Optimised transport routes and delivery schedules to improve truck utilisation and reduce turnaround times
- Redesigned warehouse workflows to shorten order cycle times and increase throughput
- Implemented KPI dashboards to monitor productivity, dispatch accuracy, and on-time delivery in real time
- Built frontline capability through coaching and structured performance reviews to sustain behavioural and process improvements
Results
- –37% Stock days
- +35% Truck utilisation
A Global Chemical Manufacturer In Indonesia increased Overall Equipment Effectiveness by +18%
Challenge
Facing rising demands on output, quality, and cost, the company identified the need for behavioural change and stronger management control to unlock sustainable efficiency gains.
The Client chose Renoir as a force multiplier — embedding with frontline teams to accelerate improvements in supervision, equipment ownership, and compliance discipline.
Solution
- Streamlined workflows, workhours, and changeovers using pitstop-style planning
- Strengthened manpower utilisation through active supervision and equipment ownership
- Embedded compliance and quality via RCA, DMAIC, and audit routines
Results
- +18% in Overall Equipment Effectiveness
- +12% in Output
- +42% in Product Quality
A Leading Mobile Provider in Indonesia Increased Sales Effectiveness by 70% and Expanded Distribution Reach from 30% to 70%
Challenge
In a highly competitive telecom market, the company lacked visibility and control over dealer performance. Most dealers acted as trader-wholesalers, driving hoarding and dumping behaviour, while sales were measured only by purchase volume rather than real sell-through.
To regain market discipline and improve execution, the company engaged Renoir to transform its sales and distribution operations—building transparency, accountability, and stronger performance management across more than 200 dealers nationwide.
Solution
- Developed and installed a Sales & Channel Management Control System (MCS) to standardise planning, reviews, and KPI tracking
- Introduced structured dealer management tools with clear distribution and outlet-growth targets
- Established governance routines via a steering committee and regional Management Action Teams
- Trained and coached sales operations and dealer teams through formal sessions and on-the-job mentoring
- Embedded change agents to sustain behavioural discipline and continuous improvement
Results
- +70% Effective sales calls
- +26% Active sales outlets
- Distribution reach increased from 30% to 70%
A Major Telco Increased Tower Utilisation by 18% and Reduced Leasing Costs Through Network Optimisation
Challenge
The company was experiencing low utilisation of its cellular tower infrastructure, resulting in high leasing costs and poor return on assets. Inefficient tower-sharing agreements and limited visibility of capacity usage further restricted optimisation opportunities across the network.
Recognising the need to turn infrastructure performance into a competitive advantage, the provider engaged Renoir to drive operational improvements by renegotiating sharing terms, improving asset control, and embedding data-driven utilisation management.
Solution
- Reviewed and renegotiated tower-sharing agreements to achieve fairer cost allocation and improved partner compliance
- Optimised tower capacity planning and allocation to balance load and maximise asset productivity
- Implemented usage tracking dashboards to provide real-time visibility into tower utilisation and leasing efficiency
- Introduced management control routines to monitor network performance and sustain continuous improvement
- Developed internal capabilities for ongoing negotiation and capacity optimisation
Results
- +18% Tower utilisation
- Reduced leasing cost per user
A Leading Oil & Gas Company Improved Efficiency and Achieved Major Costs Savings Through Organisational Restructuring
Challenge
Facing natural decline in mature assets, the company was under pressure from rising lifting costs, overlapping roles, and fragmented management systems. Duplication across functions and complex decision layers were inflating onshore operating costs and slowing execution.
Recognising that efficiency gains required a new strategic approach, not incremental cost cutting, the company engaged Renoir to redesign its organisation, simplify processes, and install management systems capable of sustaining long-term productivity and accountability.
Solution
- Restructured the onshore organisation to eliminate redundancy and clarify accountability across functions
- Standardised grading and job selection frameworks to ensure role clarity and merit-based deployment
- Simplified core business processes to reduce hand-offs and improve speed of decision-making
- Installed new management control systems to strengthen planning, performance monitoring, and cross-functional coordination
- Built internal transformation teams to embed behavioural change and sustain new ways of working
Results
- Major Reduction in Operational Expenses
- New simplified organisational structures implemented
- ROI 15:1
Mining Services Contractor: Operational Excellence And Productivity
Challenge
Low productivity and weak leadership discipline.
Solution
Redesigned organization, trained superintendents, installed communication routines.
Results
- 18% YoY productivity gain
- 33% workforce engaged via training
Iron Ore Operation: Operational Excellence and Productivity
Challenge
High downtime, inefficient load & haul cycle, poor maintenance planning.
Solution
Introduced structured shift handovers, optimized truck dispatch, and trained supervisors.
Results
- Productivity up 18%
- USD 14mil annualized savings
Healthcare Provider: Operational Excellence and Productivity
Challenge
Finance productivity low, DSO high.
Solution
Installed productivity MCS, span-of-control studies, AR dashboard.
Results
- DSO reduced 14%
- IDR 9.2bil financial benefit
Pharma & Natural Products Distributor: Sales Effectiveness and Revenue Growth
Challenge
Low sales productivity, weak planning.
Solution
Installed MCS, trained promoters, implemented dashboards.
Results
- 41% sales revenue increase
- 45% sales volume growth
