Insights
Hospital Group: Operational Excellence and Productivity
Challenge
Long waiting times and inefficient throughput.
Solution
Redesigned processes, implemented huddles, created KPI dashboards.
Results
- Lab waiting times reduced by 54%
- Outpatient volume increased by 23%
Transportation Solutions Provider: Operational Excellence and Productivity
Challenge
Inefficient supply chain and fleet management.
Solution
Redesigned supply chain processes, improved vendor agreements, installed fuel management.
Results
- USD 3.8mil annualized savings
- Additional USD 4.2mil identified
F&B company: Sales Effectiveness and Revenue Growth
Challenge
Campaign planning lacked standardization, poor ROI visibility.
Solution
Installed portfolio management tool, campaign tool, budget calculator.
Results
- Sales up 49% in trial campaign
- Impressions increased by 27% at -21% cost
Tobacco Company: Sales Effectiveness and Revenue Growth
Challenge
Needed to roll out the new RTM model nationwide.
Solution
Piloted and scaled model, trained sales force, implemented governance.
Results
- Sales volume increased by 20%
- Sales effectiveness increased by 20%
- Sales cycle time halved
Leading Supermarket Group: Operational Excellence and Productivity
Challenge
Distribution center inefficiencies causing stock-outs and poor truck utilization.
Solution
Installed MCS for DC, optimized routes, trained staff.
Results
- Stock days down 37%
- Truck utilization up 35%
- Out-of-stock rate improved 23%
Oil & Gas Company: Operational Excellence and Productivity
Challenge
Work planning inaccurate, low wrench time.
Solution
Installed work management system, improved planning, developed KPIs.
Results
- Contractor workforce cut 41%
- Wrench time +59%
- ROI 13:1
LNG Operator: Operational Excellence and Productivity
Challenge
Materials lead times too long, low buyer productivity.
Solution
Introduced gated shopping process, rationalized price book, improved materials visibility.
Results
- Lead time cut 43%
- Buyer productivity +400%
- USD 29.2mil benefit
Petrochemicals & Energy Company: Operational Excellence and Productivity
Challenge
High energy costs, poor maintenance planning, and frequent breakdowns impacting output.
Solution
Optimized maintenance planning, implemented energy-efficiency projects, and installed performance dashboards.
Results
- Maintenance compliance improved over 95%
- Downtime cut by 20%
- USD 3mil annualized energy savings
Cellular services provider: Network Operations
Challenge
Preventive maintenance inefficient, alarms unmanaged.
Solution
Redesigned PM planning, categorized alarms, improved monitoring.
Results
- 35% drop in PM man-hours
- 40% faster network rollout
Cellular services provider: Customer Service
Challenge
Long call handling times and poor complaint resolution.
Solution
Streamlined call handling scripts, trained agents, and improved escalation management.
Results
- Average handling time reduced 22%
- First-call resolution up 18%
Cellular services provider: Supply Chain
Challenge
High inventory holding costs and poor visibility.
Solution
Implemented inventory controls, optimized reordering processes, and created tracking dashboards.
Results
- Inventory reduced by 22%
- Stock-outs cut by 30%
Furniture Exporter: Operational Excellence and Productivity
Challenge
Low productivity, deadstock tying capital.
Solution
Installed plant MCS, ran Kaizen events, implemented scheduling.
Results
- OEE improvement by 10%
USD 873K labor cost reduction
Palm oil plantation group: Operational Excellence and Productivity
Challenge
Delayed harvest cycles and poor supervision.
Solution
Designed harvesting schedules, installed SIC reporting, reallocated workers.
Results
- Daily fruit tonnage increased 11%
Harvesting cycle shortened 28%
Textile supplier: Operational Excellence and Productivity
Challenge
Low loom productivity, high waste, and poor maintenance schedules.
Solution
Introduced lean production planning, optimized maintenance, trained supervisors, and monitored KPIs daily.
Results
- Loom productivity up 15%
- Waste reduced by 8%
- USD 2.5mil annual savings
Commercial Bank: Sales Effectiveness
Challenge
Branch productivity inconsistent, poor prospecting, weak collections planning.
Solution
Installed branch MCS, introduced zoning, improved productivity metrics.
Results
- Sales productivity increased by 20%
- Collections increased by 10%
Insights
Hospital Group: Operational Excellence and Productivity
Challenge
Long waiting times and inefficient throughput.
Solution
Redesigned processes, implemented huddles, created KPI dashboards.
Results
- Lab waiting times reduced by 54%
- Outpatient volume increased by 23%
Transportation Solutions Provider: Operational Excellence and Productivity
Challenge
Inefficient supply chain and fleet management.
Solution
Redesigned supply chain processes, improved vendor agreements, installed fuel management.
Results
- USD 3.8mil annualized savings
- Additional USD 4.2mil identified
F&B company: Sales Effectiveness and Revenue Growth
Challenge
Campaign planning lacked standardization, poor ROI visibility.
Solution
Installed portfolio management tool, campaign tool, budget calculator.
Results
- Sales up 49% in trial campaign
- Impressions increased by 27% at -21% cost
Tobacco Company: Sales Effectiveness and Revenue Growth
Challenge
Needed to roll out the new RTM model nationwide.
Solution
Piloted and scaled model, trained sales force, implemented governance.
Results
- Sales volume increased by 20%
- Sales effectiveness increased by 20%
- Sales cycle time halved
Leading Supermarket Group: Operational Excellence and Productivity
Challenge
Distribution center inefficiencies causing stock-outs and poor truck utilization.
Solution
Installed MCS for DC, optimized routes, trained staff.
Results
- Stock days down 37%
- Truck utilization up 35%
- Out-of-stock rate improved 23%
Oil & Gas Company: Operational Excellence and Productivity
Challenge
Work planning inaccurate, low wrench time.
Solution
Installed work management system, improved planning, developed KPIs.
Results
- Contractor workforce cut 41%
- Wrench time +59%
- ROI 13:1
LNG Operator: Operational Excellence and Productivity
Challenge
Materials lead times too long, low buyer productivity.
Solution
Introduced gated shopping process, rationalized price book, improved materials visibility.
Results
- Lead time cut 43%
- Buyer productivity +400%
- USD 29.2mil benefit
Petrochemicals & Energy Company: Operational Excellence and Productivity
Challenge
High energy costs, poor maintenance planning, and frequent breakdowns impacting output.
Solution
Optimized maintenance planning, implemented energy-efficiency projects, and installed performance dashboards.
Results
- Maintenance compliance improved over 95%
- Downtime cut by 20%
- USD 3mil annualized energy savings
Cellular services provider: Network Operations
Challenge
Preventive maintenance inefficient, alarms unmanaged.
Solution
Redesigned PM planning, categorized alarms, improved monitoring.
Results
- 35% drop in PM man-hours
- 40% faster network rollout
Cellular services provider: Customer Service
Challenge
Long call handling times and poor complaint resolution.
Solution
Streamlined call handling scripts, trained agents, and improved escalation management.
Results
- Average handling time reduced 22%
- First-call resolution up 18%
Cellular services provider: Supply Chain
Challenge
High inventory holding costs and poor visibility.
Solution
Implemented inventory controls, optimized reordering processes, and created tracking dashboards.
Results
- Inventory reduced by 22%
- Stock-outs cut by 30%
Furniture Exporter: Operational Excellence and Productivity
Challenge
Low productivity, deadstock tying capital.
Solution
Installed plant MCS, ran Kaizen events, implemented scheduling.
Results
- OEE improvement by 10%
USD 873K labor cost reduction
Palm oil plantation group: Operational Excellence and Productivity
Challenge
Delayed harvest cycles and poor supervision.
Solution
Designed harvesting schedules, installed SIC reporting, reallocated workers.
Results
- Daily fruit tonnage increased 11%
Harvesting cycle shortened 28%
Textile supplier: Operational Excellence and Productivity
Challenge
Low loom productivity, high waste, and poor maintenance schedules.
Solution
Introduced lean production planning, optimized maintenance, trained supervisors, and monitored KPIs daily.
Results
- Loom productivity up 15%
- Waste reduced by 8%
- USD 2.5mil annual savings
Commercial Bank: Sales Effectiveness
Challenge
Branch productivity inconsistent, poor prospecting, weak collections planning.
Solution
Installed branch MCS, introduced zoning, improved productivity metrics.
Results
- Sales productivity increased by 20%
- Collections increased by 10%
