A Mining Services Contractor Increased Productivity by 18% Year-on-Year Through Organisational Redesign and Leadership Development
Challenge
The contractor was struggling with low productivity and inconsistent leadership discipline across project sites. Weak supervision, unclear accountability, and poor communication between field operations and management resulted in performance variability and avoidable downtime.
Recognising that lasting improvement required stronger management control and behavioural change, the company engaged Renoir to restructure its organisation, strengthen leadership capability, and embed operational routines to drive consistency and accountability across all sites.
Solution
- Redesigned the organisational structure to clarify reporting lines, roles, and decision authority
- Delivered targeted leadership training for superintendents and supervisors to improve planning, control, and workforce engagement
- Installed structured communication routines to ensure alignment between field teams and management
- Introduced performance tracking and review mechanisms to reinforce accountability and sustain behavioural discipline
- Built internal ownership of productivity targets through on-the-job coaching and daily review sessions

Results
- +18% Year-on-year productivity gain
- 33% Workforce engagement through training